Friday, August 21, 2015

I cannot receive emails in Yahoo - Got hacked?

If your Yahoo email account was hacked and maybe you felt you have fixed things by changing all of your security credentials, but you noticed:
  • that you can send out emails, BUT you CANNOT receive new emails 

This might help you out.

Yahoo gave a hint to solving the problem, but it is not detailed especially for novice users. It might even be a challenge to advanced users.

The first thing that the hacker must have done was to (either hack you alternative email and is now using it to) forward all incoming mails to (that account) another email account.

1. You cannot access the right forwarding settings whilst using Yahoo's new Full Featured theme. Please change to the old Basic theme. Find instructions here on changing from Full Featured to Basic theme.

2. Now, we are back to our good old Basic theme. Lets just get used to it for few minutes and we can switch back to the future.

3. Click the drop-down menu at the top-right corner of you email...






4. Select 'Options' from the menu...





5. After selecting 'Options', click 'Go'...









6. The options window opens. Click 'POP & Forwarding' tab... (save after editing settings)















7. Finally, go to 'Mail Accounts' tab. Make sure 'reply-to address' is empty. Then select 'Full Featured...' option button... (save after editing settings).




After these edits, you should start receiving new mails from now on. You could do a test by sending yourself an email. If you receive it,....  :)